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Training and Support

In-depth training provided by industry experts is a crucial part of building strong foundations for a successful in home care business. Below, we provide a transparent overview of our induction and training modules.

Franchisor Welcome

Introductions and history of Simply Helping. Roles and responsibilities of the National Office Franchise Team. Meet the owner and founder. Overview of all services provided to franchisees.

Franchise Operations

The role of the Franchisee, the Franchise Operations Manual, good citizenship, our clients, the NDIS, the Aged Care sector and other governing bodies. All support systems provided by Simply Helping.

Business Planning

Business planning including financial planning, marketing, workforce planning, liability protection, business continuity, insurance requirements, administration systems and business processes.

Business Strategies

Goal setting, KPIs, pricing, profitability, return on investment, recruitment and rostering, marketing planning, sector aligned care standards, business risk mitigation and succession planning.

Human Resources

Employment Law, WHS, Award interpretation and competencies, employee and employer responsibilities, recruitment, orientation and onboarding, worker screening, consultancy and training.


Chart of accounts management, MYOB® accounting system integration, client management system with automated invoice and payroll integration. Sharing accounting principles for in home care.

Ongoing Support

Our culture of support begins with your first enquiry and extends throughout training. Once your initial training ends, ongoing support for business development begins. Our franchise support and national office team are always at your service. You are never on your own.

Meet The Team

Training and support is an integral part of our culture. When you own a Simply Helping franchise, our entire team is at your disposal.

Angela Feery-Richards

Angela Feery-Richards

Managing Director - Founder

In 1998, Angela had a vision to meet the growing need for personalised in home care and support services. Angela’s healthcare background and experience made it possible to pursue her passion. With a caring nature and a genuine desire to enhance the lives of others, Angela understands what it takes to successfully provide care services, and shares her business experience with her franchisees.

Paul Godden

Paul Godden

Franchise Manager

Paul has a wealth of experience in all aspects of franchising and drives much of our strategic direction at all levels. Very approachable and supportive, Paul is well-qualified to manage franchising operations nationally. Having previously held the Field Manager role, Paul is very familiar with each franchise owner and continues to be a great source of support. Paul is responsible for developing many of the systems and processes we employ to support each of our franchise owners.

Paul Athanasakos

Paul Athanasakos

Business Transition Manager

Paul is responsible for digitising and optimising processes and productivity across the franchise model. With first-hand experience caring for a loved one, Paul is passionate about education, support, and giving back to those who need care. Paul has developed, and maintains our Customer Management System (CMS) and compliance software, to strengthen agility and make everyday processes easier for each franchise owner.

Kate Baldwin

Kate Baldwin

Business Support Administrator

Kate’s provides administrative and operational support to ensure the smooth running of our business systems. Playing a key role in maintaining the Simply Helping Customer Management System (CMS), Kate’s energy and organisation skills are complimented by a wealth of experience in the aged care and health care sectors. Providing great business support is second nature to Kate.

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